Refund policy

 

At Love 4 Colour, we want you to be happy with your order. Please read the information below regarding returns, refunds and personalised products.

Personalised & Custom-Made Items
Because personalised and custom-made products are created specifically for you, we are unable to accept returns or offer refunds for change of mind once production has begun.

Please carefully check all names, spelling, dates, colours, sizes and other personalisation details before submitting your order. Love 4 Colour is not responsible for errors in information supplied by the customer.

If we make an error when creating your personalised item, please contact us and we will work with you to put it right.

Ready-to-Ship & Non-Personalised Items
If you have an issue with a ready-to-ship or non-personalised item, please contact us as soon as possible after receiving your order.

Change-of-mind returns are not guaranteed and will be considered on a case-by-case basis. Items approved for return must be unused and in their original condition. Return shipping costs may be the responsibility of the customer unless the item is faulty or supplied incorrectly.

Faulty, Damaged or Incorrect Items
If your item arrives damaged, faulty, or is not what you ordered, please contact Love 4 Colour as soon as possible with your order details and photos of the issue where appropriate.

We will assess the issue and arrange an appropriate solution, which may include a replacement, repair or refund.

Digital Products
Due to the nature of digital downloads, refunds are generally not available once a digital file has been downloaded or accessed.

However, if there is a problem with the file you received, please contact us so we can help resolve the issue.

Cancellations
If you need to cancel an order, please contact us as soon as possible. Personalised orders cannot be cancelled once production has begun.

New Zealand Consumer Rights
Nothing in this policy is intended to limit any rights you may have under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.

Contact Us
If you have any questions or concerns about your order, please contact Love 4 Colour through the contact options available on our website.

I particularly like having that NZ consumer-rights paragraph at the bottom — it avoids wording the policy as though “no refunds on personalised products” overrides your legal obligations when something is actually faulty or not as described.